Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Nuru POS software, websites, and related services (the "Services") offered by Nuru POS ("Nuru", "we", "us").

By creating an account, subscribing, or using the Services, you agree to these Terms. If you are using the Services on behalf of a venue or organisation, you represent that you have authority to bind that entity.

Nuru POS is a product of Nuru Technologies Pty Ltd, incorporated in Australia. These Terms are governed by the laws of the State of Victoria, Australia.

The Services may be provided, supported, and delivered in your region by authorised local partners acting on behalf of Nuru Technologies Pty Ltd. These partners are bound by the same service standards and obligations set out in these Terms. Your contractual relationship remains with Nuru Technologies Pty Ltd.

Nuru POS provides cloud-connected venue operations and point-of-sale functionality, including features such as order taking, kitchen routing, room and resource management, reporting, payments integration where available, and offline-capable operation on supported devices.

We may update, modify, or discontinue features from time to time to improve security, reliability, or compliance. We do not guarantee that every feature will remain unchanged.

You are responsible for maintaining accurate account information, safeguarding credentials, and all activity under your account. You must notify us promptly of any unauthorised use.

You are responsible for your staff's use of the Services and for ensuring that your use complies with applicable laws (including hospitality, tax, labour, and data protection laws in your jurisdiction).

You agree not to misuse the Services. Prohibited conduct includes: attempting to gain unauthorised access to systems or data; interfering with or disrupting the Services; using the Services to violate law or third-party rights; reverse engineering except where permitted by law; or using the Services to transmit malware or harmful code.

We may suspend or terminate access if we reasonably believe you have breached these Terms or pose a security or legal risk.

Paid subscriptions are billed according to the plan and currency shown at purchase or in your order. Fees are generally charged in advance on a recurring basis (for example monthly) unless otherwise agreed.

You authorise us and our payment processors to charge your chosen payment method. Failure to pay may result in suspension or termination of the Services. Taxes may apply as required by law.

Except where required by law or expressly stated in a separate agreement, fees are non-refundable.

As between you and Nuru, your venue retains ownership of your business data (including operational and transaction data you generate using the Services). You grant us a licence to host, process, back up, and display that data solely to provide, secure, and improve the Services as described in our Privacy Policy.

We do not claim ownership of your guest or customer lists, order history, or similar content you store in the system.

We aim to provide reliable access to the Services but do not guarantee uninterrupted or error-free operation. The Services may be affected by internet connectivity, third-party providers, maintenance, or events outside our control.

The Services include offline-capable features on supported devices; functionality while offline may differ from online mode. Sync when connectivity returns is provided on a best-effort basis.

The Services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We disclaim implied warranties where allowed, including warranties of merchantability or fitness for a particular purpose.

To the maximum extent permitted by applicable law, Nuru and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill, arising from your use of the Services.

Our aggregate liability for claims arising out of or related to the Services shall not exceed the greater of (a) the amounts you paid to us for the Services in the twelve (12) months before the claim, or (b) a nominal amount where no fees were paid, except where liability cannot be limited by law.

You may stop using the Services and cancel your subscription according to the cancellation process we provide. We may suspend or terminate access for breach of these Terms, non-payment, legal requirement, or risk to the Services or other users.

Upon termination, your right to access the Services ceases. We may delete or retain data in accordance with our Privacy Policy and legal obligations. You are responsible for exporting any data you require before termination where the product allows.

These Terms are governed by the laws of the State of Victoria, Australia, without regard to conflict-of-law rules.

Subject to mandatory rights you may have in your own country, you agree that the courts of Victoria, Australia shall have non-exclusive jurisdiction over disputes arising from or relating to these Terms or the Services, except where applicable law requires otherwise.

These Terms constitute the entire agreement between you and Nuru regarding the Services and supersede prior understandings on the same subject. If any provision is held invalid, the remainder remains in effect.

We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our consent.

Failure to enforce a provision is not a waiver. Headings are for convenience only.